Refund policy

Gulfviva KSA – Replacement Policy

Replacement Eligibility (متبادل کی اہلیت):

At Gulfviva, we want to ensure that your product reaches you in its original, perfect condition. If you receive a product that is incorrect, faulty, broken, or damaged, you are fully eligible for a free replacement.

Timeframe (مقررہ وقت):

We cater to all complaints lodged within 30 days of delivery.

A replacement request made within 7 days from the date of delivery will be processed free of cost.

Replacement Process (طریقہ کار):

To initiate a replacement, please share a clear video or photo of the incorrect, faulty, or damaged product with our customer support team within the eligible timeframe. Often, a quick guide from our team can help resolve how the product is used. If we determine that the product is indeed faulty or incorrect:

How it works: Our fulfillment partner (Zambeel) will arrange a convenient pickup of the item from your address, or guide you on the quick replacement steps across KSA. Once the returned item is inspected, a brand-new replacement will be shipped to you promptly.

Please Note:

We do not offer replacements or returns for a "change of mind."

Refund Policy: We operate on a replacement-only policy and do not offer cash refunds.